What helps with the initial assessment
Show the area in the context of the whole panel, then from closer range. Daylight without strong reflections helps reveal the mark. Include edges and neighbouring areas. Tell us whether the area has been repaired before and whether the panel is deformed. A single detail photo does not always show how far refinishing needs to extend.
Polishing, local repair or refinishing?
The method depends on the actual damage. Polishing cannot replace missing paint layers. A local repair needs suitable conditions, including position, area and paint condition. Deeper damage, corrosion or difficult transitions can require work over a larger area. We explain the limitations of the chosen approach before you decide.
What changes the scope
Substrate, extent and position matter alongside the colour. The existing system — single-stage topcoat, basecoat with clearcoat or a three-stage system — determines the steps involved. A solid colour can also use basecoat and clearcoat. Does a handle or trim need removal? Is blending into a neighbouring panel needed? Is there a previous repair? These factors affect the work and cost. We agree the planned work before you commission the repair.
Frequently asked questions
Can I treat the scratch myself beforehand?
Tell us about products or touch-ups you have already used. Avoid experiments that change the paint condition or make assessment harder. Professional inspection is particularly useful when the substrate is exposed.
Will a colour difference remain?
We plan colour and transitions at the vehicle. We discuss the result that fits the existing paint condition and agreed scope.
Do I need an appointment?
Please agree the inspection and work with us before visiting.
Read more: door scratches — German guide DE, cost factors — German page DE, dents and panel damage.
