Cora · Digital info assistant
Cora · Digital info assistant
Cora helps with frequent questions using approved information. For an assessment of your own damage, talk to our team.
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Questions before your enquiry
Can every scratch be fixed with Smart Repair?
No. Position, depth, area and paint condition determine the right method. Photos help with the initial assessment, but some checks require the vehicle.
Does a small scratch always mean a small paint area?
Not necessarily. Colour and clearcoat work are planned around the paint system and manufacturer instructions. Larger or adjacent areas may be needed for a suitable colour transition.
Can I get in touch without photos?
Yes. For the first contact, describe the damage or call 0176 83458274. Photos are useful, and any further information needed is clarified for your case.
Can photos alone give a final repair price?
Photos help us understand the damage. Substrate condition, access and hidden damage may require an inspection. The scope and price are agreed before you commission the repair.
Can a dent be repaired without repainting?
If the paint is intact, we check that option. Dent shape, material, access and previous repairs can limit the method.
Can any wheel damage be cosmetically refurbished?
No. Cracks, deformation or material damage first require a check on whether the wheel needs replacement. Cosmetic refurbishment also depends on the vehicle and wheel manufacturer instructions.
Does a repair guarantee acceptance at a lease return?
No. The lease terms and the leasing company’s assessment remain decisive. We discuss repair options and the work needed for the damage shown.
Do I need the paint code before contacting you?
Not for an initial conversation. Tell us the make, model and what you know. The code can help later, but it does not replace checking the existing paint.